Vending Services
for the San Antonio Area

ABC Vending has been providing vended soda and snack services in the San Antonio area since 2000.  Our clients comprise a wide range of business (click below to view the map).  Although we specialize in High Risk locations and Small to Medium sized businesses, we are not limited to these at all.  Give us a call to see how we can serve you as well.

Give us a call at 210-663-8363
Ask for Rafael

 
SERVICE
Answered calls; quick repairs; stocked machines; refunds; we find all of these things important. We don't focus on just one and neglect the others.
 
RESPONSIVE
Call us 24/7/365 and you will always speak with someone who will treat you courteously and with respect. If we don't answer immediately, expect your call to be returned promptly by either the owner or your route driver.
 
       
Questions & Answers

How much does it cost?

The only money you pay is what you put in the machine for product.  We don’t charge you anything.

When can I have a machine placed?

It takes about 10-15 business days to place equipment once ordered.  Just make sure your current vendor has been given enough notice to vacate.

How often will you service the machines?

We visit your machines as often as necessary to keep them full.  If products are sold out, we do not make money and the user becomes frustrated.  We will come often enough so that you should not need to call us for service.

Can we choose our products?

Yes and no.  We will initially stock products that have historically sold well for our other clients.  If you have special requests we will meet them so long as the product is available and it continues to sell without staling.

What are your prices?

Prices will vary on the products.  However, our prices are in line with convenience stores, the place most people would be buying these products anyway.

How do you handle refunds?

Whatever works best for you.  In most cases, our clients keep track of refunds and the route driver will give you the cash on his visits.

What kind of machines do you use?

We lease our drink equipment from the local bottlers.  This ensures the most current technology and graphics, and assures that parts are available for the equipment.  The snack machines we use are also modern and professional looking.

What about vandalism?

We assume all risk for any vandalism.  We have been in high-risk areas for over seven years and have developed advanced security systems that deter most thieves.  Most damage can be repaired on the spot in very little time.

How easy can we reach you?

Call us and find out.  We make it a point to always answer calls.  If we are on another line or cannot answer immediately, you will find that we will respond to your call promptly by either the owner or your particular route driver.

How quickly do you repair the machines?

Any machine with a problem means lost revenue.  This means that we will repair equipment as quickly as possible if parts are available.  Most problems with machines are simply related to stuck coins or bills.  We normally take care of this the same day.

Do you profit share?

Yes, but with stipulations.  Please ask if this needs to be a consideration.

Who are your clients?

We have decided to keep the names of our clients confidential on the website.  You can, however, view the map to see where our clients are at, or ask for references.  Our current clients are composed of apartments, car washes, offices, salons, retail stores, auto repair shops, warehouses, and community centers.  As you can see, we’re very diverse.

What is the minimum number of people for you to provide service?

There are many factors we consider when deciding where to place equipment.  The number of employees is a factor, but by no means the only one.  Please call and speak with us and we will ask you a few questions to see if we are a good match for you.

What is a vending management company?

There are some companies that find vending locations and then sub-contract another company (normally a bottler like Coke or Pepsi) to service the account.  We service our own accounts so that we can provide a higher level of service to you.

Are you insured?

Absolutely!  Our Commercial General Liability has a $2M aggregate limit and a $1M personal injury limit.  We also carry Business Auto Liability coverage.

Client Survey Results
• Most recent survey taken Jan/Feb '08

• Respondents have the option of remaining anonymous.

•100% of respondents noted who they were.

Categories we wanted feedback on were

1. Courteous interaction w/ABC members;
2. Keeping machines stocked;
3. Responsiveness to service calls;
4. Answering
phone or responding to messages;
5. Product selection & price


• 100% very satisfied or satisfied w/#1
• 100% very satisfied or satisfied w/#2
• 93% very satisfied or satisfied w/#3 (one responded w/no opinion)
• 93% ver satisfied or satisfied w/#4 (one responded w/no opinion)
• 93% very satisfied or satisfied w/#5
 
       
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